Terms & Conditions

These Terms & Conditions (“Terms”) set out the basis on which [Farrar & Forbes] (“we,” “our,” or “us”) provide estate agency services, including residential and commercial sales, lettings and property management, to our clients (“you” or “your”).

By engaging our services, you agree to these Terms.

1. Our Services

We provide estate agency services including but not limited to:

• Marketing and sale of residential and commercial properties
• Letting and property management services
• Tenant referencing and checks
• Advice on property values, rental yields and marketing strategies

2. Fees and Payment

• Our fees will be agreed in writing before work commences
• Fees for sales are typically calculated as a percentage of the final selling price, subject to VAT
• Fees for lettings and management may include:
  • Letting commission (percentage of rent)
  • Management fees (percentage of rent or fixed fee)
  • Additional charges for services such as inventory, inspections or legal notices

• Payment terms will be set out in our engagement agreement
• We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

3. Client Responsibilities

You agree to:

• Provide accurate and complete information about the property
• Ensure you have the legal right to sell, let or manage the property
• Comply with all legal and regulatory obligations, including but not limited to:
  • Gas and electrical safety checks
  • Energy Performance Certificates (EPCs)
  • Right to Rent checks
  • Anti-Money Laundering (AML) requirements
• Promptly provide any documentation or access required for us to perform our services

4. Our Responsibilities

We will:

• Market your property using appropriate channels
• Carry out reasonable due diligence on potential buyers or tenants
• Manage offers and negotiations in your best interest
• Handle client money in compliance with [Client Money Protection & Redress Scheme]
• Comply with relevant legislation including the Estate Agents Act 1979, the Consumer Protection from Unfair Trading Regulations 2008

5. Liability

• We will perform our services with reasonable skill and care
• We are not liable for:
  • Losses caused by inaccurate information provided by you
  • Market conditions affecting property value or rental income
  • Acts or omissions of third parties (e.g., solicitors, surveyors, contractors and referencing agencies)
• Our liability is limited to the total fees paid by you for the relevant service, except where liability cannot be excluded by law

6. Termination

• You may terminate our agreement in writing at any time, subject to any notice period specified in our engagement agreement
• We may terminate this agreement if:
  • You breach these Terms
  • You fail to pay fees when due
  • Continuing to act for you would breach our legal or regulatory obligations

7. Data Protection

We process personal data in accordance with our Privacy Policy.

8. Complaints

We are committed to providing a high standard of service. If you are dissatisfied, please follow our Complaints Procedure.

If your complaint is not resolved, you may refer it to [RedProperty Redress Scheme].

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For questions regarding these Terms, please contact:

Farrar & Forbes
1 Arcadia,
Market Street,
Colne,
BB8 0HX

info@farrarandforbes.co.uk
01282 914042